FAQ

  • What separates River City Tile Company from a flooring store?

    The answer is in our name - we're a tile company. We are the foremost experts in tile, and are entirely focused on tile and stone products. We pride ourselves on being experts in our field, offer the most extensive tile offering in Edmonton, and are the exclusive dealer for lots of custom and hard-to-find products in Edmonton and Canada.

  • Do you do countertops?

    We sure do! We have full sets of natural stone and quartz samples in our showroom and have exclusive access to Artistic Tile's virtual slab gallery in New York for those hard-to-find selections. For fabrication and project execution, we partner with our good friends at Urban Granite. They're the pros and we couldn't do it without them.

  • What kind of products do you carry?

    We are tile and stone specialists and our product offering is comprised mostly of ceramics, porcelains, natural stones, art tile, handmade tile, and wood tile. We also sell hardwood and countertops with a little help from our expert industry partners Summit Custom Hardwood and Urban Granite. We pride ourselves on our curated selection, and do our best to have an up-to-date product offering and to source materials that are good quality and will sustain their value over time.

  • Do you offer install?

    We're a supply only company, but no need to fret; we have an awesome referral list of the best tile installers in the industry. Our referral list is made available to all clients with a confirmed tile order. We've been working closely with all of our preferred installers for years and are proud to have a referral list with such an established pedigree.

  • What are the benefits of using one of your preferred installers?

    It’s hard to narrow it down, but here are the top perks of using a River City Tile Company preferred installer:

    • Our installers are the most experienced in the industry. All of our installers are super qualified to install specialty products including natural stone, custom designs, and hand-made tile products.

    • You work directly with your installer to get quotes, arrange dates, and make changes for streamlined communication and smoother logistics.

    • We don't take a management fee. Everything your installer earns supports them and their small business

    • Our installers are “yes” people and find joy in the process of custom projects. If your design requires mitered edges, tiling around windows or in tight spaces, or you have an intricate layout, you can bet it’s a task our guys are up to.

  • What is the best way to shop your products?

    The best way to shop our products is through an in-person consultation at our showroom. We carry an extensive collection of tile, and although we make an effort to showcase as much products as we can online and through social media, the in store experience just can’t be beat. We know not all of our clients can make it into the store, so we also offer virtual appointments and can assist via email correspondence.

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